Service Error Try Again Later Straight Talk

If you're unable to make or receive calls, or your calls driblet unexpectedly, these troubleshooting tips can help. If you're having problems with calls just while continued to Wi-Fi Calling, read no farther and check out Wi-Fi Calling problems instead.

Read me first

Offset things beginning. To make sure your device can make and receive calls, check the following:

 Your device shows at least two signal bars. If there are fewer, the signal is too depression for reliable calls. Check out Signal issues / no service troubleshooting.

 Your line is agile (prepaid lines must have a balance).

 If yous have Family Allowances, make certain information technology isn't blocking calls or has fourth dimension-of-twenty-four hours blocks set upwards.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular Only to prevent Wi-Fi Calling bug from interfering with your signal.

 If yous're calling an international number, check whether you have the right features on your account. See Stateside calling & texting services. For data about making international calls, see Brand an international call.

If your device meets all these criteria, and you're nevertheless having calling issues, keep with the troubleshooting steps beneath.

Tip: If you need help with whatsoever of the steps in this certificate, visit our Device tutorials page, select your device, and use the search bar to detect what you're looking for.

Can't make or receive calls

If you tin't make or receive calls; or become busy, fast decorated, iii beeps, three rising tones, or a "call failed" fault when you lot try to call, start with these bones troubleshooting steps. For additional iPhone-specific troubleshooting steps, visit Apple Support.

Bones troubleshooting

1. Restart your phone.
2. Plough off Wi-Fi to ensure you're using the T-Mobile network.
3. Turn on VoLTE.
4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and dwelling house screen apps; and apps yous downloaded effectually the time the problem started. T-Mobile can't support calls on other services such as Google Vocalism. Contact the app provider if necessary.
5. (iPhone only) Reset the network settings (Settings > General > Reset > Reset Network Settings).
6. Update the device software to the latest version. You can do this over Wi-Fi. Visit the Devices page for electric current versions and steps.

Can't call a specific number or make international calls

• Make sure the number you are dialing doesn't have a 1-700, 1-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Make sure the number yous're calling isn't on the device'south Block or Spam listing.
• Use the dialer to enter the full xi-digit number, instead of using any saved contacts.
• Include whatsoever country codes or expanse codes. (Add a + or 011 to the beginning for Usa numbers.)
• Disable caller ID by dialing *67 before the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

It is normal for calls to driblet after eight hours. But if your shorter calls drop frequently, try the following:

1. For calls dropping only in specific locations, check out our 4G LTE & 5G Network coverage map to determine the level of indicate you lot should look.
2. Make sure that the touch screen isn't waking up during the call. It may wake upwards if your cheek presses the bear upon screen or your fingers touch the buttons, similar the End Phone call push button.
3. Remove any cases or covers from the telephone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices folio for current versions and steps.
5. Try calling in a location that dropped your call before to see if information technology happens once again.
6. If bachelor, move the SIM carte du jour to another T-Mobile device and come across if calls continue to drop when you call from that device. This test will help Customer Care diagnose the trouble.

All incoming calls go to voicemail

1. Reset your call forwarding settings:
   • Dial ##004# on the phone dialer and press Ship to reset busy, if unreachable, and no answer settings.
   • Dial ##21# on the phone dialer and press Transport to reset unconditional call forwarding settings.
2. Make sure that the number going to voicemail isn't on the device Block or Spam List.
3. Check that Call Waiting is turned on in your telephone settings.
4. Plough off Bluetooth. If Bluetooth is on, the device may be trying to transport the ring to a paired device, and you lot may miss it.
5. Cheque the notification switch on the side of the phone, if you have i. It may make the phone go silent or turn off alerts to anyone who is not a favorite contact, and you may be missing those calls.
6. Call your own number to see if it rings before forwarding to voicemail.
7. If available, motility the SIM card to some other T-Mobile device and accept someone call you to see whether calls get to voicemail on that device. This test will help Client Care diagnose the problem.

Touch tones don't piece of work

If voicemail doesn't or phone systems (IVRs) don't recognize push button presses on your device, check out your device's affect tone settings:

1. Plough on affect tones in your phone settings. Annotation that touch tones may not work if you're on a conference call.
2. For Android devices:
   • Wipe the cache partitioning to clear system memory.
   • Articulate all app caches.
   • Turn off audible touch tones.
3. Update the device software to the latest version. Visit the Devices page for current versions and steps.
4. Call voicemail or a phone arrangement to exam whether touch on tones are working as expected. If not, contact u.s.a..

Stuck? Contact us

If the phone still can't make or receive calls after you've followed these troubleshooting steps, contact us. We may demand to bank check your number and the network in your area. If you received error messages or recordings when trying to place a call, be prepared to share those messages with usa when you contact us.

If you tin't call, contact us through conversation (bulletin u.s.), the T-Mobile app , or social (Facebook, Twitter, Google+). Any of our contact options tin can connect you lot with someone to await at your account settings and local network details, and file a ticket for whatever problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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